Q1: How do I choose the correct shoe size?
A: Measure your foot length in millimeters or inches, and refer to our product size chart. If you're unsure, you can contact our customer service at
service@shoeswoon.com for advice on the shoes you want to buy.
Q2: Do your shoes fit narrow, standard or wide feet?
A: Most sneakers fit standard feet. Wide-fit styles are clearly marked online. Pointed leather shoes fit narrow or standard feet. Size up half a size for high insteps.
Q3: Can I get foot measurement guidance?
A: Trace your foot on paper from heel to longest toe, then match it with our size chart. Measure feet in the afternoon, as feet swell slightly during daily walking.
Q1: Why didn’t I receive an order confirmation email?
You will get an email with your order number right after successful payment. If no confirmation email arrives, check these:
- Confirm you entered the correct email address when ordering
- Look through your spam/junk folder
- Verify your payment went through fully
Q2: Can I modify the shoe size/color or the order address after placing an order?
A: Order details edits are available within 24 hours after payment. No edits allowed once your order is packed. Contact
service@shoeswoon.com ASAP for help.
Q3: How can I cancel an order?
Please note that orders can only be canceled before they are shipped out. If you wish to cancel your order, please reach out to
service@shoeswoon.com before it is shipped out.
Q1: Which countries and regions do you ship to?
We ship worldwide. If it turns out delivery isn't possible, please feel free to contact us through live chat or customer service service@shoeswoon.com.
Q2: How can I track an order?
To track your package, please click on
Order Tracking.
Or you can send your order number through live chat or email
service@shoeswoon.com, and we'll help you track your package once we get your message.
Q3: How long will it take to get my order?
We typically ship within 1-2 business days. Please refer to our
Shipping & Delivery to determine the specific delivery timeframe for your items. Keep in mind that international destinations may have varying delivery times.
What if I want to return an item?
We offer a 30-day return and exchange policy. If you are dissatisfied with a product or wish to exchange it, please send your order details and photos of the product you received to our customer service team at
service@shoeswoon.com, and they will assist you.
For further details on returns and exchanges, please refer to our
Returns & Refunds.
When will I receive my refund?
A refund will be provided to the original method of payment within 4-7 business days after we have received, inspected, and confirmed. Please note that refund timing is determined by card issuers and is beyond our control.
